Terms of Service

1. Scope of Services

Yah Digital provides data-driven digital experiences for Australian businesses — web development, UX/UI design, microservices & API integration, branding, and research insights.

These terms apply to all engagement types: adhoc project builds, microservices & API work, and monthly agile retainers. The applicable commercial structure is determined by the engagement agreed at initiation.

2. Adhoc Website Build Terms

Adhoc website builds are fixed-scope projects available to all clients, independent of a retainer agreement. The minimum project investment is $6,650 ex. GST.

Prior to commencing any adhoc build, we conduct an initial research and scoping engagement at $1,350 ex. GST. This defines the project scope, establishes deliverables, and informs the final investment figure. The research fee is separate from and does not form part of the build investment.

Deposit structure:

  • Projects from $6,650 to $14,000 ex. GST: 75% deposit required at project initiation; remaining 25% due prior to launch.
  • Projects above $14,000 ex. GST: 50% deposit at initiation; remaining 50% invoiced and due per agreed sprint milestones.

All deposit invoices must be paid within seven (7) days of issue before work commences.

3. Microservices & API Integration Terms

Microservices and API integration work starts at a minimum investment of $6,650 ex. GST, scaled to the complexity and velocity of delivery. All microservices engagements require a mandatory research and scoping phase at $1,350 ex. GST before implementation begins.

Typical work in this category includes, but is not limited to:

  • CRM and form integrations
  • Custom API connections based on documented service APIs
  • LLM integration (cloud or local)
  • Payment processor integrations
  • Hugo front matter and headless workflow automation

More complex builds requiring React or broader custom application architecture are quoted as fixed-scope agreements prior to commencement. See Section 6 — Fixed Scope Agreements.

Microservices billing follows the monthly agile retainer structure: invoiced on the agreed amount until the completion of work, with mid-month reporting and check-ins as standard.

4. Monthly Agile Retainer Terms

Monthly retainers are billed on the agreed amount for each billing cycle until the completion of the agreed scope. Invoices are issued following a mid-month review and must be settled within seven (7) days.

The “Smoothing Out” & Unlimited Request Policy:

  • Volume Management: While requests are unlimited, we balance task volume over time to manage fluctuations.
  • Capacity Checks: If average workload consistently exceeds your selected tier, we’ll consult with you to scale the tier or schedule requests across future sprints.
  • Small Tasks: Requests under $500 are typically absorbed into the current sprint without formal quoting, provided monthly capacity allows.

Credit Carry-over: Unused budget balances are credited to the following month and remain valid for one billing cycle.

5. Payment Terms & Overdue Accounts

  • All invoices must be paid within seven (7) days of receipt.
  • Overdue accounts incur 1.5% interest per month on the outstanding amount.
  • Recovery of all associated legal or collection costs applies in the event of third-party recovery action.

6. Fixed Scope Agreements

Where the scope of work is firm, clearly defined, and not subject to change, Yah Digital can offer a fixed time and materials agreement. These are:

  • Quoted separately and subject to milestone-based billing and deposit requirements.
  • Recommended only when outcomes, timeframes, and deliverables are fully documented and agreed in advance.
  • Required for complex builds involving React or broader custom application architecture.

7. Intellectual Property & Liability

  • Client Ownership: Upon full payment of all invoices, the client owns the final deliverables produced under the engagement.
  • Agency Tools: Yah Digital retains rights to any pre-existing code, proprietary “Wizard” or “Sage” methods, or internal frameworks used during development.